HonorHealth eMedNow

HonorHealth eMedNow - Virtual visits

Make a virtual visit for a minor ailment.

From the ease and convenience of your tablet, smartphone, computer or laptop, you can see a nurse practitioner from the HonorHealth Medical Group. A virtual visit for an immediate health need will save you time and money.

HonorHealth eMedNow
  • Virtual visits are available from 8 a.m. to 5 p.m. Monday through Friday.
  • Get a diagnosis, treatment, prescription or a follow-up visit.
  • Cost is $49 payable via credit card.
  • The fee may be as low as $10 for employees of select companies.
  • Your visit will be free if you're referred for in-person care.
  • Visits are conducted through secure video and audio.
  • For technical support, call 480-739-0077.

Download app from Apple/iTunes

Download app from Google Play Store/Android

Common ailments/conditions treated via eVisit:

  • Abrasions (wounds) – minor.
  • Acid reflux.
  • Allergies.
  • Conjunctivitis (pink eye).
  • Cough, colds, bronchitis and flu symptoms.
  • Rash/hives.
  • Sprains – minor.

Conditions NOT appropriate for eVisit*:

  • Abdominal pain.
  • Allergic reaction.
  • Animal bites.
  • Chest pain.
  • Eye injuries.
  • Shortness of breath (difficulty breathing).
  • Work-related injuries.

HonorHealth eMedNow FAQs

HonorHealth eMedNow is a convenient option for a face-to-face video visit with a nurse practitioner by using your smartphone or tablet. You can receive a diagnosis, treatment, follow-up and prescriptions for minor ailments.

Using HonorHealth eMedNow will save you a trip to the doctor's office when you are feeling sick or you don't have time to leave work. HonorHealth eMedNow gives you access to healthcare on your schedule for minor medical concerns when and where it's convenient for you, anywhere you have Internet access.

Visits with providers are available Monday - Friday from 8 a.m.-5 p.m. MST.

Most minor ailments can be treated with this option. Typical complaints include, but are not limited to:

  • Abrasions (wounds) – minor.
  • Acid reflux.
  • Allergies.
  • Conjunctivitis (pink eye).
  • Cough, colds, bronchitis and flu symptoms.
  • Rash/hives.
  • Sprains – minor.
  • Urinary tract infections.

If the nurse practitioner determines that your needs are outside of the scope of care for an HonorHealth eMedNow visit, he or she will advise you to seek care at an immediate care facility or an emergency room. You won't be charged for your visit.

An Honorhealth eMedNow visit is $49, payable at the end of your visit, via credit card. The fee may be as low as $10 for employees of select companies. This cost does not include prescriptions, follow-up lab work or additional visits, if needed. Please be aware that your credit card number will be requested during registration but you'll not be charged until the end of your visit.

At this time, no insurance plan is accepted.

Go to your app store (Android Google Play or Apple Store) and download by searching "HonorHealth eMedNow."  You'll be prompted to create an account and asked to provide a credit card for billing, but your account will not be billed until after you're seen and treated.

Note: Each member of your immediate family will need his or her own account. If your child is under the age of 18, you'll fill out the guarantor section as his or her guardian.

Each member of your immediate family will create his or her own account either through the website or app. If your dependent is under the age of 18, the legal guardian will need to fill out the guarantor section and attend the virtual consult.

Due to government regulations, treatment is not available to patients outside Arizona.

Because this is a virtual visit that includes both audio and video, you must have a webcam and microphone activated on your smartphone, tablet, laptop computer or desktop computer.

When logging in, you'll see:

  1. A list of available providers for an on-demand visit.
  2. A list of providers with whom you can schedule a future visit.
  3. The option to "Select First Available Provider" for an on-demand visit. You'll then enter the virtual waiting room, and the next available provider will see you.

Yes. HonorHealth eMedNow nurse practitioners can provide a prescription for non-controlled medication. HonorHealth cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.

Your information is secure. HonorHealth eMedNow uses secure technology, encrypting all communication over the Internet. In addition, HonorHealth eMedNow is compliant with all HIPAA regulations. See Notice of Privacy Practices.

Your visit summary will be available via MyChart. This will provide details of your visit, follow-up instructions from the provider, prescriptions and information on what to do if your condition does not improve.

If you're a current HonorHealth patient and your primary care physician is part of HonorHealth Medical Group, your eMedNow visit information is automatically part of your HonorHealth medical record.

If your PCP is not part of HonorHealth Medical Group, you'll need to provide him/her with your eMedNow visit summary information. You can create a MyChart account, print and save the eMedNow visit summary, and then provide this information to your PCP.

If you see this message, you already have an account under this email address. Please confirm you have entered the information correctly. You may need to reset your password if you have forgotten it. If you confirm that your information is correct, and you still receive this error, please call the support center at 480-739-0077.

If you see this message, please reboot your WI-FI or cell phone connection or transfer to your 3G/4G data service. Because some wireless hotspots will block programs like this, it appears the service is unavailable.

Technical FAQs

A particular provider may not be available or may be engaged with another patient at this time. If the provider has already accepted your request for an eMedNow visit, there may be a four- to five-minute timeframe to establish the connection once the provider has signed in.

Your browser may initially ask for permission to use your camera and microphone. Make sure you have granted access. If you haven't, or you still see a black screen, refresh your screen to have another opportunity to share/allow access.

To ensure a good HonorHealth eMedNow visit, an upload/download connection speed of 3Mbps is required. A noticeably better experience will happen with a connection above 5Mbps.

Check these three items:

  1. Have you given permission to HonorHealth eMedNow to access your camera and microphone?
  2. Make sure your audio isn't muted.
  3. If an external headphone is plugged in, unplug it.

If you have forgotten your password, you can reset it here.

To change your notifications click your name in the upper right corner. From here, you'll see a menu appear. Click “My Account.” Go to the Account Information tab to toggle between your notifications to choose via phone, email or SMS (text).

Although Wi-Fi offers the best possible experience, it's not required. As long as your connection is 4G or LTE, you should be fine. If you experience connection issues, switch to audio only when connected to a provider, and your connection will improve.

HonorHealth eMedNow supports Android and iOS enabled devices. This includes tablets and smartphones.

  • For Android, you must have Android 4.0.3 or newer to install the app.
  • For iOS, you must have iOS 8 or 9 installed.  Additionally, your iPhone must be a model 4S or newer.

You can use your laptop or desktop computer as long as it has an activated webcam and microphone.