Frequently asked questions

Find answers to common questions about HonorHealth services, hospitals and more. If you’re not able to find the answer to your question, feel free to contact HonorHealth, and an HonorHealth representative will help you.

See frequently asked questions for:

Hospitals and gift shops

  • What are the gift shop hours at the hospitals?

    HonorHealth hospital gift shops are unique, easily accessible and well-stocked for patients. Gift shop hours vary by location.

  • Do the gift shops sell flowers?

    HonorHealth gift shops offer special items such as flowers, stuffed animals, balloons and greeting cards as well as personal care items.

  • Do the gift shops deliver to patient rooms?

    Gift delivery to patient rooms from the gift shops is available upon request. Gift cards are also available.

  • Who can I talk to about how I am feeling?

    Volunteer clergy of different denominations and faiths will visit patients upon request. Please ask your nurse to call the Information Desk.

  • Where can I file a grievance?

    If you or your family member has an item of concern, please contact HonorHealth Patient Relations to help you resolve the issue.

  • Are cell phones allowed in the hospital?

    Cell phones are allowed in the hospital. Please avoid talking on cell phones in areas that will disturb patients, and do not use any kind of photography, videotaping or audio recording without the express permission of the patient and staff.

  • Is there internet access in the hospitals?

    HonorHealth offers complimentary Wi-Fi in each of its hospitals.

Medical records

  • How and where can I get my medical records?

    Upon request, HonorHealth will send pertinent records to your physician for continued care at no charge. For other requests, contact your hospital or medical office directly for pricing information. To avoid delay in processing your records request, please complete the medical records release form (PDF*).

Procedure costs and insurance

  • How can I find out about procedure costs?

    You can explore average pricing and cash pay pricing options for the most common procedures performed at HonorHealth locations.

  • Which insurances do you accept?

    See more about insurance plans HonorHealth accepts.

Scheduling appointments and using MyChart

  • How do I set up a MyChart account? What if I have technical questions?

    Go to HonorHealth's MyChart and click on the "Sign-Up Now" button in the "New User?" box. You'll be asked to enter the activation code you got from your HonorHealth Medical Group provider or at hospital discharge to create your MyChart user ID and password. If you don't have an activation code, you can request one by clicking on the "Sign-Up Now" button followed by "Click Here to Request Access." For technical support, or if your MyChart account is not accessible, call 623-434-6293.

  • How can I make an appointment with a primary care physician (family medicine)?

    If you're already a patient with a provider in HonorHealth Medical Group, you can log in to your MyChart account to schedule an appointment or call your doctor's office. If you're new to HonorHealth, request an appointment or call a doctor's office most convenient to your location.

  • How can I make an appointment with a specialty physician? Where do I get a referral?

    If you're already a patient with HonorHealth Medical Group, log into your MyChart account to receive your referral and authorization for specialty care. If you're new to HonorHealth, request a referral.

  • How can I best contact my physician?

    Please call your physician directly. You can find your doctor's contact information on HonorHealth's website.

Maternity care

  • How can I register to deliver my baby?

    You can pre-register by downloading the required pre-registration form (PDF*). Email your completed pre-registration form and a clear front-and-back copy of your insurance card(s) to the OB Admitting team at the Osborn or Shea location.

Events and classes

  • How do I register for an event or class?

    Please visit HonorHealth's event listing to explore upcoming events. Each event will have a "Register Now" link you can use to reserve your spot at the event. If you have questions or need assistance, please call 623-580-5800.

Note: All forms are in Adobe PDF format, requiring free Adobe Reader software.