We've recently become aware of scam messages that appear to come from MyChart but are not legitimate.
Sophisticated scammers can use the MyChart name or logo to make emails, texts and even full websites that look real. Their goal is often to trick people into sharing login information, personal details or payment information.
Scammers may target your personal MyChart account and those you manage through proxy access for a family member or loved one.
A few simple precautions can help protect your information.
Watch for red flags
Be cautious if a message:
- Asks for your MyChart password or verification code
- Urges you to act immediately or threatens consequences if you don’t
- Offers a free gift, prize or unexpected reward
- Asks for payment or personal information
- Includes links or website addresses that look unfamiliar or suspicious
- References a family member's account and does any of the above
When in doubt, go directly to MyChart
Instead of clicking on links in emails or text messages, open your MyChart app or go directly to the official HonorHealth MyChart website and log in from there.
Your MyChart password and verification codes should only be entered on the official MyChart login page or app. Never share them by email, text or phone.
If you have proxy access to a loved one's MyChart account, follow these same precautions when managing their health information.
Think something looks suspicious?
Stop before clicking or sharing any information. If you think your MyChart account may have been compromised, please change your password.