Request medical records

Requesting medical records for continued care

Upon request, we can send pertinent medical records to your provider for continued care at no charge. If records are being requested by someone other than the patient, please provide proper documentation proving the right to the patient's medical records, such as a healthcare/medical power of attorney, death certificate, guardianship, etc.

Please note: To avoid a delay in processing your request, the appropriate form must be filled out completely. Copy fees may apply. Contact your facility directly for pricing information.

Need proxy access?

Connect your MyChart account with another person’s account to view and help manage their personal health information, schedule appointments, access test results and more.

Set up access

HonorHealth Medical Group, Urgent Care and hospital patients

1. Please complete the Medical Records Release Form.
2. Mail or fax the completed form to:

Network Support Services
Attn: Health Information Management Release of Information
2500 W. Utopia
Phoenix, AZ 85027
 
Fax: 480-882-5841
 

Important update on medical records pick up

To make it faster and more secure for you to access your medical records, HonorHealth is ending in-person pick-up at select locations. This change protects your privacy, speeds up delivery and ensures you get the records you need — all without an extra trip.

After the dates listed below, patients at these locations will no longer be able to pick up hard copies in person. Moving forward, records will be available by email, fax or mail.

• HonorHealth Sonoran Crossing Medical Center: Monday, April 14
• HonorHealth Deer Valley Medical Center: Monday, May 12
• HonorHealth Scottsdale Osborn Medical Center: Monday, June 16
• HonorHealth Mountain Vista Medical Center: Monday, Aug. 11

Exceptions:

• HonorHealth John C. Lincoln and Scottsdale Shea medical centers will continue to allow walk-ins until further notice.
• HonorHealth Tempe, Florence and Scottsdale Thompson Peak medical centers do not currently offer in-person medical records pick-up.

Need assistance?

If you have any questions or need help with the form, please call the HonorHealth Health Information Management team at 480-882-4040.

If you're a current MyChart user, you can add your medical records to MyChart by either uploading them through a secure message in MyChart or requesting the HonorHealth Health Information Management team to handle the upload via email or fax.

For assistance with MyChart messaging-related questions, contact the HonorHealth Customer Navigation Center at 623-580-5800 and select the MyChart support option.

Medical records for former Steward Health Care patients

Hospital patients

Patients who received care from former Steward Health Care locations in Arizona can use the MRO eXpress website to request medical records. You can also retrieve your records via the Steward Patient Portal.

Specialty clinic patients

Patients who received care from former Steward Medical Group (specialty care) locations prior to October 2024 can visit Revere Medical to request medical records.

HonorHealth Cancer Care patients

1. Please complete the HonorHealth Cancer Care Medical Records Form.
2. Mail or fax the completed form to: 

Network Support Services
Attn: HonorHealth Cancer Care Health Information Management Release of Information
2500 W. Utopia
Phoenix, AZ 85027

Fax: 480-882-5875 

If you have any questions or need assistance with the form, please call 623-238-7470 (choose option 4).

Diagnostic imaging results 

You can access your diagnostic imaging results securely and conveniently via:

MyChart

If you have an active MyChart account, you can sign in to view, download and share your images with other providers.

New to MyChart? Need help signing up? Visit HonorHealth.com/mychart to get started.

Email

We can send your results to your email using Ambra, a secure image sharing platform. You’ll receive an email right away. Click the link in your email and follow the on-screen steps to obtain your diagnostic images.

A physical CD

If you prefer to get your imaging results on a CD, please contact the HonorHealth Medical Records Department at 480-882-4040 to have a CD mailed to you free of charge. You can also pick up one up by visiting:

• HonorHealth John C. Lincoln Medical Center: 250 E. Dunlap Ave., Phoenix, AZ 85020
• HonorHealth Scottsdale Shea Medical Center: 9003 E. Shea Blvd., Scottsdale, AZ 85260

Your privacy and well-being are our top priorities. If you have questions or need additional support, please contact the HonorHealth Medical Records Department at 480-882-4040.

Patient record amendment requests 

You have the right to request to have your medical record amended/corrected if you believe that the record entries have been made in error or are not reflective of actual events, data or documentation.

1. Please complete the Amendment Request Form.
2. Mail or fax the completed form to: 

Network Support Services
Attn: HonorHealth Cancer Care Health Information Management Release of Information
2500 W. Utopia Road
Phoenix, AZ 85027

Fax: 480-882-5841

If you have any questions or need assistance with the form, please call 480-882-4040. 

Opt-out of sharing

If you have opted-in to sharing your medical records with other providers and would now like to opt-out (revoke access):

1. Please complete the CareEverywhere HonorHealth Opt-Out Form.
2. Mail or fax the completed form to: 

Network Support Services
Attn: HonorHealth Health Information Management
2500 W. Utopia Road
Phoenix, AZ 85027

Fax: 480-882-5841

If you have any questions or need assistance with the form, please call 480-882-4040.