Coronavirus (COVID-19) information

Our top priority is the health and safety of our patients, employees and visitors. HonorHealth is working closely with the Arizona Department of Health Services and the Maricopa County Department of Public Health to stay up-to-date with the most current information and guidelines related to the Coronavirus. This is a rapidly changing situation, and we will continue to update this page.

 


What should I do if I've been exposed to COVID-19?

Whether you have been exposed to COVID-19, want to talk to a caregiver or need to make an appointment, we are here for you. Select one of the options below to get started. If you’re having a life-threatening emergency, call 9-1-1 immediately.

Monitor symptoms of COVID-19 - HonorHealth

COVID-19 Home Monitoring Program

Sign up to receive a daily COVID-19 tracking questionnaire via text or email. Easily connect to care, if needed.

Sign up for home monitoring

COVID-19 self-check and live chat - HonorHealth

Check symptoms or chat with an expert

Use our COVID-19 symptom checker and/or chat with an expert to understand when you should seek care.

Symptom checker/live chat

Video visits available - HonorHealth

I have symptoms and need to see a doctor

See an HonorHealth doctor over video to discuss your COVID-19 symptoms and testing options.

Schedule a video visit

To contact our COVID-19 nurse line, call 480-587-6200. Please note: Due to high call volume, you may experience a wait when calling.

Please call ahead before going to any HonorHealth location and do not go to the emergency department for testing unless you are experiencing a life-threatening emergency.

What are the symptoms of COVID-19?

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list is not all possible symptoms. We will continue to update it based on information from the CDC.


When will I receive my test results?

If you had COVID-19  testing performed at an HonorHealth facility, it may take up to 3 days to receive your result. If you have a positive test result, we will call you as soon as it is available. Please note that we cannot leave a message with your result.

You may also be able to review your result on MyChart. If you have questions or it has been more than 3 days since your test, please call our Nurse Line at 480-587-6200. Please do not call the laboratory or the emergency department.

Testing information   View MyChart

Please note that you must have an active MyChart account to access your results. Sign up for a MyChart account.


Visitor restrictions

Please note that some locations may have additional visitor restrictions in place. Check with your healthcare provider or the location for the most up-to-date visitor policy information.

Out of an abundance of caution, we have enhanced our visitor restrictions for our hospital facilities:

  • John C. Lincoln
  • Deer Valley
  • Scottsdale Osborn
  • Scottsdale Shea
  • Scottsdale Thompson Peak

These restrictions include the following:

  • One designated visitor, who will be screened and badged, is allowed for:
    • Inpatient operating room, outpatient operating room, cath lab, endoscopy and interventional radiology procedures. Visitor will be directed to a designated waiting room. Following the procedure, visitor is required to leave after they have been updated by physician.
    • Hospitalized patients (inpatients) from 4-8:30 p.m. daily.
    • Emergency department patients who are not being evaluated for/diagnosed with COVID-19. 
  • Pediatric areas are restricted to one parent at a time and no children. Parent will be screened and badged.
  • Labor and Delivery is restricted to one support person and one certified doula. Both will be screened and badged. Read our doula guidelines.
    • Antepartum: One designated visitor (for entirety of stay) can visit from 4:00-8:30 p.m. daily. Visitor will be screened and badged.
    • NICU: If a newborn is in the NICU, parents may not come and go from labor and delivery/NICU areas of the hospital.

Medical Group visitor restrictions:

Only patients can enter medical group locations, unless a companion is deemed essential for care.

Mask Policy

You are required to wear a mask when you enter any HonorHealth facility. If you have any signs of coronavirus or respiratory symptoms, we will provide you with a surgical mask. Otherwise, please wear a cloth face covering. Your healthcare provider will wear a mask and the level of personal protective equipment that is appropriate for your health needs.


COVID-19: From a physician's perspective