Video visits

See your doctor without leaving home

HonorHealth doctors are now offering video visits for urgent and routine care for children and adults. 

To get started, schedule an appointment or read on to learn more about video visits.

To schedule a video visit

Existing HonorHealth patients: Use MyChart or call 623-580-5800

New patients: Call 623-580-5800

Call 623-580-5800

 

After you’ve made an appointment, follow these simple steps to connect with your doctor.

 

Technology you will need

HonorHealth video visits - technology you'll need

A computer, tablet or phone with a camera and microphone.

Test your device

HonorHealth video visits - test your device

Test your device before the visit by going to doxy.me/precall-test


Checking in for your video visit

HonorHealth video visit - 1 and 2

 

1. About 15 minutes before your appointment, your provider's office will send a link from Doxy.me to the cell phone number or email address you provided.

 

2. Click on the link from your provider's office

HonorHealth video visit tipsheet - 3

 

3. Type your name and click check in

HonorHealth video visit tipsheet - 4

 

4. Allow Doxy.me to use your camera and microphone

 

HonorHealth video visit tipsheet - 5

 

5. Your provider will start your visit

 


 

Tips for a successful video visit

Download

 

HonorHealth video visits - Have a good internet connection

Have a good internet connection

HonorHealth video visits - Wear headphones with a microphone

Wear headphones with a microphone

(if you have them)

HonorHealth video visits - Avoid switching between apps during your visit

Please avoid switching to other apps during your visit

HonorHealth video visits - Have your medications/devices nearby

Have your medications or devices nearby

(blood pressure, thermometer, glucose meter)

HonorHealth video visits - Avoid moving around during the visit

Avoid moving around during the visit


Video visit FAQs

    We have listed frequently asked questions about virtual visits below.

    Q: What is a virtual visit?

    A: Virtual visits allow you to receive the care you need without leaving your home. They are similar to face-to-face visits — the doctor will review your symptoms, answer questions, write prescriptions and refills, and discuss your care plan.

    Q. Which types of appointments can be done with a virtual visit?

    A: If you’re not sure if a virtual visit is right for you, call your provider’s office to discuss your questions. Typically, any type of appointment that does not require a physical examination can be done virtually, including:

    • Chronic disease management, including diabetes, asthma, COPD and high blood pressure 
    • Cold or flu symptoms
    • Hospital and urgent care follow up 
    • Insomnia or other sleep concern
    • Minor skin issues
    • Pink eye 
    • Routine medication checks and refills
    • Seasonal allergies
    • Stress, anxiety, and depression 
    • Test result review
    • Upset stomach or heartburn
    • Urinary tract infections
    • Weight loss or nutrition consultation with your doctor or a dietitian 

    Q. How much does a virtual visit cost?

    A: Your virtual will cost the same as a face-to-face visit, including any co-pays you normally have. Virtual visits are covered by private health insurance, Medicare and Medicaid. If your doctor decides that you need to be seen in the office, you will not be charged for your virtual visit.

    Q. How does a virtual visit work?

    A: About 15 minutes before your appointment, your doctor’s office will send a link from Doxy.me to the cell phone number or email address you provided. To start the appointment, you will click on the link and enter your name. You will wait on the virtual “waiting room” until your provider connects with you. Please note: You may be asked to allow access to your microphone and camera. You will need to turn these on to have a virtual visit.

    Q. What kind of device will I need?

    A: You will need to use a computer or tablet with a working camera, speakers and microphone or a smartphone. Make sure you are somewhere with a good connection to the internet. You can test your device by using this link.

    We recommend using the newest phone or device that you have available since some older phones may have trouble connecting. For example, use your spouse’s phone if it is newer than yours.

    Q. How do I refill my prescription?

    A: To obtain a medication refill please contact your pharmacy directly. The pharmacist can request a refill electronically. This process can take up to 3 business days. Or you can submit a medication refill request via MyChart.