Frequently asked questions

A: No. Membership fees cover your premium access to Dr. Levine and are not billed to insurance. All clinical services, including imaging and diagnostic testing, will be billed through your insurance.

A: No. Payment plans or monthly installments are not available at this time. Your annual membership fee or one-time consultation fee will be due when you enroll.

A: Credit cards, debit cards and checks are accepted for all membership and consultation fees. These fees may be paid by phone.

A: No. Concierge membership fees are not classified as a qualified medical expense and cannot be paid using HSA or FSA funds. Clinical services billed through your insurance — including standard visits, imaging and diagnostic testing — may be eligible for HSA or FSA reimbursement depending on your plan. We recommend confirming with your plan administrator.

A: Our three-month membership package ($2,500) is a comprehensive evaluation over a period of three months that includes advanced diagnostic testing, risk factor analysis, care plan and follow-up visits. It’s designed for patients seeking a thorough neurological workup or exploring annual membership. The single consult ($1,000) is a focused, one-time expert review for patients with an existing diagnosis who want expert guidance before committing to a prognosis or treatment plan.

A: If you choose to enroll in annual membership within 30 days of your last consultation, your $2,500 payment will be credited toward your first-year membership fee. If you're not ready to commit, you'll still have a comprehensive picture of your neurological health and a personalized care plan.

A: Yes. The second opinion consultation is designed for patients who want expert input without switching providers. You may enroll as a full member afterward or keep your current provider — that decision is entirely yours.

A: No. HonorHealth Concierge Neurology is open to anyone, regardless of where you currently receive care.

A: To protect your expanded access, membership is capped at 275 — compared to thousands of patients with traditional neurological care.

A: Yes. Telehealth visits are available to members in all eligible states (see the Excluded States list below). Telehealth allows members to connect with Dr. Levine remotely for many types of visits, offering added convenience alongside in-person care.

A: Insurance coverage for telehealth visits varies by plan. Before scheduling, members should contact their insurance provider to confirm coverage and eligibility for telehealth visits offered through the Concierge Neurology program.

A: No. Because of licensing, regulatory and insurance requirements, some states are excluded.

A: Residents of the following states are not currently eligible to participate in the program:

Alaska, Arkansas, California, Florida, Georgia, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Minnesota, New Mexico, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Utah and Virginia.

A: Please let us know as soon as you change your state of residence. If you relocate to, reside in or receive services from an excluded state, your membership may be suspended until you return to a state the program is available in. If your move to one of these states is permanent, we will provide a prorated refund of your membership fee.

A: While some states have temporary practice laws to support existing physician relationships with patients, laws vary by state. Generally, our program does not cover services while you are physically located in an excluded state or in any state where Dr. Levine is not licensed or authorized to practice.

A: Yes. The list of excluded states may be updated at any time without any changes to your Participation Agreement. We will post updated lists on the Concierge Neurology website, in MyChart or communicate them to you in writing.

A: We are located at the Bob Bové Neuroscience Institute at HonorHealth, 7242 E. Osborn Road, Suite 500, Scottsdale, AZ 85251. We serve patients throughout the Phoenix metro area, including Scottsdale, Tempe, Chandler, Gilbert, Glendale and Peoria.