Language interpretation and translation services

You deserve to feel heard and understood in your care. At HonorHealth, we provide interpreters in more than 250 languages, including ASL, at no cost to you or your family. Language and Cultural Services works with you and your care team to remove language barriers, so you can feel confident, supported and fully involved throughout your visit.
 

Ensuring clear communication for everyone


In accordance with Title III of the Americans with Disabilities Act of 1990, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and Section 1557 of the Affordable Care Act, HonorHealth takes steps to ensure that Limited English Proficient (LEP) and Deaf or Hard of Hearing (DHH) individuals have meaningful access to the health services offered across the HonorHealth network.

HonorHealth does not discriminate or treat people differently based on race, color, country of origin, age, disability or sex.

HonorHealth recognizes that clear, effective communication between patients, companions, authorized representatives and the care team is both a patient right and a vital part of quality healthcare. Effective communication helps ensure the best possible outcomes for everyone involved. Our Language and Cultural Services team provides the support LEP and DHH patients need to communicate fully and confidently during their care.
 

 

Interpreter and communication support


At HonorHealth, interpreters and other communication accommodations are available anytime. You can ask for these services when you arrive or at any point during your visit, and our team will also help identify your needs.

To protect your privacy and ensure accuracy, we generally do not recommend using family members or friends as interpreters. In urgent situations, we may rely on them until a qualified interpreter is available. Minors cannot serve as interpreters under any circumstances.

We’re committed to finding the right accommodations to support clear, effective communication for every patient and family we serve.
 

Language support tools available to you



If you prefer – or need – to receive your healthcare information in a language other than English, HonorHealth offers a variety of tools to help, based on availability:

  • Video remote interpreters: Rolling carts with tablets connect you to a qualified interpreter by video or voice. ASL and 30 other languages are available via video, with an additional 250 languages available by voice. Our nursing team can also access interpreters directly through their Rover devices.
  • Over-the-phone interpreters: Dual-handset phones are available throughout HonorHealth to connect you with an interpreter. Your care team can also access an interpreter through any phone.
  • Interpreters for telehealth or virtual visits: For virtual care, interpreters are available in more than 30 languages, including ASL.
  • On-site Spanish medical interpreters: Fully certified Spanish medical interpreters are part of our team and available to support you in person.
  • On-site interpreters for other languages: With notice, we can arrange on-site interpreters for you in more than 100 languages through our trusted partners.
  • Translation services for written documents: Our in-house Spanish translation team provides document translation, and we work with partners to offer translation in more than 200 languages. 

Support for patients with hearing, vision or speech needs

We’re committed to making sure every patient can communicate clearly with their care team. Depending on your needs, we offer a variety of accommodations at no cost to you:

For patients who are deaf or hard of hearing:

  • Sign language interpreters through video remote interpretation
  • On-site ASL or tactile interpreters arranged through trusted agencies
  • Pen and paper or whiteboards for written communication
  • TTY telephones (dial 711)
  • Devices to make sound easier to hear


For patients who are blind or have low vision:

  • Verbal guidance and instructions about surroundings and obstacles
  • Documents in enlarged font size
  • Visual magnification screens
  • Team members are available to read and share information about your treatment or procedures
  • Discharge or follow-up instructions recorded on your cell or home phone for later reference
  • Documents translated into Braille


For patients who are nonverbal or have speech impairments:

  • Pen and paper for written communication
  • Communication boards and charts
  • Access to a laptop or tablet for communication 


At HonorHealth, we believe you deserve to feel understood, supported and fully involved in your care. Our team is here to provide the tools, resources and compassion you need to communicate clearly at every step of your healthcare journey.
 

 

Questions?


Speak to a member of your care team or call for more information.
 

Call Language and Cultural Services 

 

3604 N. Wells Fargo Ave., Suite G 
Scottsdale, AZ 85251 
480-583-0518 
medicalinterpreters@honorhealth.com 
Monday – Friday 7:30 a.m. – 5 p.m. 
 
TTY: Dial 711