HonorHealth Complete Care FAQs
Q: What is an emergency room vs. an urgent care?
A: An emergency room treats conditions that are serious, or could cause death or permanent injury, if not treated quickly. These conditions include chest pain, abdominal pain, dehydration, complex fractures and others.
An urgent care typically treats non-life-threatening conditions, some of which include common colds, flu, strep throat, lacerations and more. Urgent care visits are also less expensive than emergency room ones.
Selecting the right facility can make a big difference. If you choose an emergency room for treatment when you don’t require one, you will unnecessarily end up paying a lot more for your visit. If you choose an urgent care and require an emergency room, you will not only add unnecessary cost to your visit, but you will also lose valuable time while being transferred to an emergency room.
HonorHealth Complete Care provides full-service emergency and urgent care under one roof. Our facility is equipped to handle conditions that require urgent care or emergency room visits. This means, you will not have to worry about which type of location you or your loved ones should go to. Board-certified physicians and advanced practitioners will determine the level of care you need.
Q: Will I ever unknowingly be considered an emergency room patient without knowing?
A: No, if you receive treatment from our facility during our urgent care hours and require emergency services, you will be asked for an additional acknowledgement. For hours when our urgent care is closed, you will be treated as an emergency room patient with an additional acknowledgement.
Q: What are the hours for HonorHealth Complete Care?
A: Our urgent care is open from 7 a.m. to 9 p.m., seven days a week. No appointments are required. Walk-ins only.
Our full-service emergency room is open 24 hours a day, seven days a week.
Q: Is HonorHealth Complete Care in-network with Medicare and Medicaid?
A: Yes, our facility is fully in-network with most Medicare and Medicaid insurance plans. Visit our insurance plans accepted page for more information.
Q: What is a new patient designation vs. an existing one?
A: Healthcare insurance, including Medicare, sets a distinction for first visits in an office or urgent care setting. The new patient charge is typically reimbursed at slightly higher rates than all following visits to the same location, due to the additional work required to set up new accounts and obtaining all the necessary details to make this happen.
Established patients are ones that have been seen at the office or urgent care in the past three years, and the charge for this visit is typically less than the new patient charge.
Q: How does HonorHealth Complete Care determine what to charge patients?
A: Your insurance company negotiates rates on your behalf with providers, such as HonorHealth Complete Care, and agrees upon rates in which they feel are reflective of the value provided to their members. Factors that determine what rates your insurance carrier agrees to include quality of providers, accessibility and patient experience. Visit our insurance plans accepted page for more information.
Q: What is the difference between my explanation of benefits (EOB) and my invoice from HonorHealth Complete Care?
A: Your insurance company will send you an EOB, which explains what is allowed by their policies, and what the associated charges are for these allowances. It is not a bill, but rather a communication from your insurance company to you, the patient. If you have any questions or concerns regarding your bill, please call 623-300-9044.
Q: What is in-network vs. out-of-network?
A: For urgent care services at HonorHealth Complete Care:
- In-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you.
- Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.
For emergency care at HonorHealth Complete Care, state law says that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan. If you have any questions or concerns regarding your bill, please call 623-300-9044.
Q: How do I get assistance in understanding my EOB or invoice?
A: If you have any questions or problems with your invoice, we are happy to help. Sometimes this requires us to file appeals, or have you call your insurance company, however, we will walk you through this while assisting you every step of the way. If you have any questions about your bill, your EOB or health coverage, please call 623-300-9044.