Frequently asked questions

Find answers to common questions about HonorHealth services, hospitals and more. If you’re not able to find the answer to your question, feel free to contact HonorHealth, and an HonorHealth representative will help you.

See frequently asked questions for:

Hospitals and gift shops

Q. What are the gift shop hours at the hospitals?

A: HonorHealth hospital gift shops are unique, easily accessible and well-stocked for patients. Gift shop hours vary by location.

Q. Do the gift shops sell flowers?

A: HonorHealth gift shops offer special items such as flowers, stuffed animals, balloons and greeting cards as well as personal care items.

Q. Do the gift shops deliver to patient rooms?

A: Gift delivery to patient rooms from the gift shops is available upon request. Gift cards are also available.

Q. Who can I talk to about how I am feeling?

A: Volunteer clergy of different denominations and faiths will visit patients upon request. Please ask your nurse to call the Information Desk.

Q. Where can I file a grievance?

A: If you or your family member has an item of concern, please contact HonorHealth Patient Relations to help you resolve the issue.

Q. Are cell phones allowed in the hospital?

A: Cell phones are allowed in the hospital. Please avoid talking on cell phones in areas that will disturb patients, and do not use any kind of photography, videotaping or audio recording without the express permission of the patient and staff.

Q. Is there internet access in the hospitals?

A: HonorHealth offers complimentary Wi-Fi in each of its hospitals.

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Medical records

Q. How and where can I get my medical records?

A: Upon request, HonorHealth will send pertinent records to your physician for continued care at no charge. For other requests, contact your hospital or medical office directly for pricing information. To avoid delay in processing your records request, please complete the medical records release form (PDF*).

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Procedure costs and insurance

Q. How can I find out about procedure costs?

A: You can explore average pricing and cash pay pricing options for the most common procedures performed at HonorHealth locations.

Q. Which insurances do you accept?

A: See more about insurance plans HonorHealth accepts.

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Scheduling appointments and using MyChart

Q. How can I make an appointment with a primary care physician (family medicine)?

A: If you're already a patient with a provider in HonorHealth Medical Group, you can log in to your MyChart account to schedule an appointment or call your doctor's office. If you're new to HonorHealth, request an appointment or call a doctor's office most convenient to your location.

Q. How can I make an appointment with a specialty physician? Where do I get a referral?

A: If you're already a patient with HonorHealth Medical Group, log into your MyChart account to receive your referral and authorization for specialty care. If you're new to HonorHealth, request a referral.

Q. How can I best contact my physician?

A: Please call your physician directly. You can find your doctor's contact information on HonorHealth's website.

MyChart FAQ's

Q. Who can sign up for MyChart?

A: To sign up, you must be a HonorHealth patient and at least 18 years old. A patient can also assign a proxy who does not have to be a HonorHealth patient.

Q. Can I use MyChart to view health information for my child or another adult in my family?

A: You can request Proxy Access to see the information for someone for whom you are responsible. The information you can see in another person's chart will depend on the type of relationship you have with the person and the age of the individual. To assign a proxy please complete the "Request for MyChart adult proxy access" on the MyChart page.

For additional information about Proxy Access, contact your HonorHealth Medical Group doctor's office.

Q. Is there a fee to use MyChart?

A: No. MyChart is a free service.

Q. When can I see my test results in MyChart?

A: If you had tests completed through your provider's office, most will automatically be released after two business days; imaging results will automatically be released after three business days.

Q. Can I pay my bill online?

A: Yes, MyChart offers convenient online bill pay for all of your HonorHealth accounts.

Q. If I send a message to my HonorHealth Medical Group doctor, when can I expect a reply?

A: You'll receive a response within two business days. Please don't use MyChart for medical matters requiring urgent attention. Instead, contact your doctor's office directly. If you have a medical emergency, please call 911.

Q. Who else can see my MyChart information?

A: Your HonorHealth doctor and the office caregivers can see the information in your electronic health record so that they can care for you. Other people will not be able to see your MyChart information unless you give them permission.

Q. Can my spouse and I share one MyChart account?

A: No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his/her own MyChart account.

Q. What if I have questions?

A: For general questions about MyChart, please call 623-580-5800. If you need a new activation code you will need to contact your HonorHealth physician. If you're experiencing technical problems, please contact the HonorHealth Customer Navigation Center at 623-580-5800.

Q. I forgot my password. What should I do?

A: You may click the "Forgot password" link on the MyChart sign-in page to reset your password online. You may also contact the HonorHealth Customer Navigation Center at 623-580-5800 to request a new, secure password.

Q. Where can I update my personal information (home address or e-mail, or change my password)?

A: To make changes to your personal information, select the health icon from the top tool bar and then click on demographics. To change your password, select the settings icon from the top tool bar, and then click on security settings.

Q. Can I print information from MyChart?

A: Yes. You can print information in an easy-to-read format by clicking the printer icon. It's located in the top right corner of the screens that contain health information. This makes it easy to share health information with other healthcare facilities, an employer or school.

Q. Is MyChart secure?

A: Great care is taken to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each MyChart user has a unique password, and that account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you're securely logged into the MyChart website.

Q. What is your privacy policy?

A: HonorHealth follows strict federal and state confidentiality laws and has the highest security measures in place to protect the privacy of your information. Your name and e-mail address will be treated with the same care and privacy as your health record and will never be sold or leased.

Q. I was logged out of MyChart; what happened?

A: HonorHealth does everything possible to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 19 minutes, you'll receive a warning message, allowing you to continue or log out. This will happen every 19 minutes of inactivity up to 90 minutes. At that point, you won't receive a warning; you'll be automatically logged out. It's recommended that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Q. My activation code doesn't work. What should I do?

A: For your security, your one-time activation code expires after six months. If you're experiencing problems with your activation code or need a new one, please call 623-580-5800.

Q. Is my activation code my username?

A: No. Your activation code is not your MyChart username or password. You'll only use this code to log into MyChart for the first time. (The code will expire after you have used it or after six months). When you log into MyChart the first time, you'll be prompted to create your own unique MyChart username and password.

Q. What do I do about an immediate medical matter?

A: Please don't use MyChart for messages requiring urgent attention. For urgent medical matters, contact your doctor's office directly. If you have a medical emergency, please call 911.

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MyChart Bedside FAQs

Q. Is my information secure on MyChart Bedside?

A: Great care is taken to ensure your health information is kept private and secure on MyChart Bedside. Access to the application is controlled through a secure activation code that you receive upon being admitted to the hospital.

Q. What happens to my information on MyChart Bedside after I leave the hospital?

A: Processes have been put in place to ensure your information remains private. The iPad will be wiped and set back to factory settings when you leave the hospital. However, you can reset the iPad yourself by going to Settings > General > Reset > Erase All Content and Settings.

Q. Can my family or caregiver view my health information on MyChart Bedside?

A: For future visits, you can give access to your family member or caregiver to view your health information on MyChart Bedside. To assign a proxy please complete the "Request for MyChart adult proxy access."

Q. Is there a fee to use MyChart Bedside?

A: No. MyChart Bedside is a free service provided to you during your hospital stay.

Q. When will I be able to see my test results in MyChart Bedside?

A: Your test results will be available to you when they're released by your physician.

Q. What's the difference between MyChart Bedside and a MyChart account?

A: MyChart Bedside is available only during your hospital stay and gives you a clear understanding of what's happening in your treatment plan. MyChart is a free, easy-to-use, secure website that gives you access to your health information quickly and conveniently from your personal computer, smartphone or tablet outside of the hospital. While in the hospital, you can sign up for a MyChart account using the MyChart Bedside application. This will allow you to view information from your hospital stay after you've been discharged from the hospital.

Q. What if I have questions about MyChart bedside?

A: For questions about using MyChart Bedside during your hospital stay, please ask your nurse.

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Maternity care

Q. How can I register to deliver my baby?

A: You can pre-register by downloading the required pre-registration form (PDF*). Email your completed pre-registration form and a clear front-and-back copy of your insurance card(s) to the OB Admitting team at the Osborn or Shea location.

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Events and classes

Q. How do I register for an event or class?

A: Please visit HonorHealth's event listing to explore upcoming events. Each event will have a "Register Now" link you can use to reserve your spot at the event. If you have questions or need assistance, please call 623-580-5800.

Note: All forms are in Adobe PDF format, requiring free Adobe Reader software.