Frequently asked questions

Find answers to common questions about HonorHealth services, hospitals and more. If you’re not able to find the answer to your question, feel free to contact HonorHealth, and an HonorHealth representative will help you.

See frequently asked questions for:

Hospitals and gift shops

Q. What are the gift shop hours at the hospitals?

A: HonorHealth hospital gift shops are unique, easily accessible and well-stocked for patients. Gift shop hours vary by location.

Q. Do the gift shops sell flowers?

A: HonorHealth gift shops offer special items such as flowers, stuffed animals, balloons and greeting cards as well as personal care items.

Q. Do the gift shops deliver to patient rooms?

A: Gift delivery to patient rooms from the gift shops is available upon request. Gift cards are also available.

Q. Who can I talk to about how I am feeling?

A: Volunteer clergy of different denominations and faiths will visit patients upon request. Please ask your nurse to call the Information Desk.

Q. Where can I file a grievance?

A: If you or your family member has an item of concern, please contact HonorHealth Patient Relations to help you resolve the issue.

Q. Are cell phones allowed in the hospital?

A: Cell phones are allowed in the hospital. Please avoid talking on cell phones in areas that will disturb patients, and do not use any kind of photography, videotaping or audio recording without the express permission of the patient and staff.

Q. Is there internet access in the hospitals?

A: HonorHealth offers complimentary Wi-Fi in each of its hospitals.

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Medical records

Q. How and where can I get my medical records?

A: Upon request, HonorHealth will send pertinent records to your physician for continued care at no charge. For other requests, contact your hospital or medical office directly for pricing information. To avoid delay in processing your records request, please complete the medical records release form (PDF*).

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Procedure costs and insurance

Q. How can I find out about procedure costs?

A: You can explore average pricing and cash pay pricing options for the most common procedures performed at HonorHealth locations.

Q. Which insurances do you accept?

A: See more about insurance plans HonorHealth accepts.

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Scheduling appointments and using MyChart

Q. How can I make an appointment with a primary care provider?

A:

Current patients: Please log in to your MyChart account to schedule an appointment or call the HonorHealth Customer Navigation Center at 623-580-5800.

New patients: You can request an appointment online, or call a provider’s office that is convenient to your location.

Q. How can I make an appointment with a specialty provider? Where do I get a referral?

A:

Current patients: Please log into your MyChart account to receive your referral and authorization for specialty care.
New patients: Please request a referral.

Q. How can I best contact my provider?

A: Please call your provider directly. You can find provider contact information via our website.

You can also send your provider a secure message through MyChart. (Please allow up to two business days to receive a response.)

If this is a medical emergency, please call 9-1-1. If you are experiencing a mental health crisis call or text 9-8-8 or chat 988lifeline.org.

MyChart FAQ's

Q. Who can sign up for MyChart?

A: To sign up, you must be at least 12 years old. For children under age 12, a proxy can be assigned for MyChart information through their active MyChart account.

Q. How do I sign up for MyChart?

A: Using any computer, smartphone or tablet with Internet access, go to MyChart.HonorHealth.com and click on the Sign-Up Now button in the New User? box. You’ll be asked to complete an online form and verify your identity in order to create an account.

You can also sign up by way of the free MyChart app.

For more information, visit our MyChart page.

Q. Can I use MyChart to view health information for my child or another adult in my family?

A: For children up to age 18, you can request proxy access to view their MyChart account. Once the child turns 18, the proxy access will be deactivated. Proxy access for adolescents ages 12-17 is limited.

Active MyChart users can assign and/or revoke proxy access directly through MyChart. To do so, go to: Menu > Share My Record > Friends and family access > Invite Someone.

If the patient is unable to assign proxy access through MyChart, proxy access may be requested by completing the appropriate proxy access form.

 

Q. Who else can see my MyChart information?

A: Your HonorHealth provider and other team members involved in providing you care can see the information in your electronic health record. Other people will not be able to see your MyChart information unless you give them permission.

If you'd like to use a third-party app to access and import your health information from MyChart, you are able to do so if you have an active HonorHealth MyChart account. View our FAQs for more information.

Please note: Third-party apps have their own privacy policies, so be aware of what information you are sharing with them.

Q. Can my spouse and I share one MyChart account?

A: No, due to the sensitive nature of medical information, each adult must establish their own MyChart Account.  However, you may choose to assign proxy access through MyChart.

Active MyChart users can assign and/or revoke proxy access directly through MyChart.  To do so, go to Menu > Share My Record > Friends and family access > Invite Someone.

Q. Is there a fee to use MyChart?

A: No. MyChart is a free service.

Q. When can I see my test results in MyChart?

A: Your test results will be automatically released once they have been finalized.

Q. If I send a message through MyChart to my provider, when can I expect a reply?

A: You'll receive a response within two business days. Please don't use MyChart for urgent matters or emergencies. Instead, contact your provider's office directly.

If you have a medical emergency, please call 9-1-1.

Q. What if I have questions?

A: For general questions, technical problems or to receive an activation code for MyChart, please call the HonorHealth Customer Navigation Center at 623-580-5800.

Q. I forgot my password. What should I do?

A: Click the Forgot password link on the MyChart sign-in page or the Forgot Password or Username? link in the MyChart app, or call the HonorHealth Customer Navigation Center at 623-580-5800 to request a new, secure password.

Q. Can I pay my bill online?

A: Yes, MyChart offers convenient online bill pay for all of your HonorHealth accounts.

Q. Where can I update my personal information (home address or e-mail, or change my password)?

A: To make changes to your personal or security information, select Menu from the top toolbar in your MyChart account and use the Account Settings section.

Q. Can I print information from MyChart?

A: Yes, you can print information in an easy-to-read format by clicking the printer icon. It’s located in the top right corner of the screens that contain health information. This makes it easy to share health information with other healthcare facilities, an employer or school.

Q. Is MyChart secure?

A: Great care is taken to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, and personal usernames and passwords. Each MyChart user has a unique password, and that account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you’re securely logged into the MyChart website or app.

Q. What is your privacy policy?

A: HonorHealth follows strict federal and state confidentiality laws and has the highest security measures in place to protect the privacy of your information. Your name and e-mail address will be treated with the same care and privacy as your health record and will never be sold or leased.

Q. I was logged out of MyChart. What happened?

A: HonorHealth does everything possible to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 19 minutes, you’ll receive a warning message allowing you to continue or log out. This will happen after every 19 minutes of inactivity up to 90 minutes. At that point, you won’t receive a warning, you’ll be automatically logged out. It’s recommended that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Q. Is my activation code my username?

A: No, your activation code is not your MyChart username or password. You’ll only use this code to log into MyChart for the first time. (The code will expire after you have used it or after six months.) When you log into MyChart the first time, you’ll be prompted to create your own unique MyChart username and password.

Q. My activation code doesn't work. What should I do?

A: For your security, your one-time activation code expires after 60 days. If you’re experiencing problems with your activation code or need a new one, please call the HonorHealth Customer Navigation Center 623-580-5800.

Q. What is your privacy policy?

A: HonorHealth follows strict federal and state confidentiality laws and has the highest security measures in place to protect the privacy of your information. Your name and email address will be treated with the same care and privacy as your health record and will never be sold or leased.

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Maternity care

Q. How can I register to deliver my baby?

A: You can pre-register by downloading the required pre-registration form (PDF*). Email your completed pre-registration form and a clear front-and-back copy of your insurance card(s) to the OB Admitting team at your chosen location.

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Events and classes

Q. How do I register for an event or class?

A: Please visit HonorHealth's event listing to explore upcoming events. Each event will have a "Register Now" link you can use to reserve your spot at the event. If you have questions or need assistance, please call 623-580-5800.

Note: All forms are in Adobe PDF format, requiring free Adobe Reader software.