Coronavirus (COVID-19) information

Our top priority is the health and safety of our patients, employees and visitors. HonorHealth is working closely with the Arizona Department of Health Services and the Maricopa County Department of Public Health to stay up-to-date with the most current information and guidelines related to the Coronavirus. This is a rapidly changing situation, and we will continue to update this page.

 


When should you seek care?

If you have the symptoms listed below, please call the nurse line at 480-587-6200, so we can direct you to the most appropriate place for care. If you’re having an emergency, call 9-1-1 immediately.

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list is not all possible symptoms. We will continue to update it based on information from the CDC.

 

Please note: Due to high call volume, you may experience a wait when calling.

If you believe that you may have coronavirus: Call ahead before going to any HonorHealth location. Please do not go to the emergency department for testing unless you are experiencing a life-threatening emergency.

Call 480-587-6200

Symptom checker and live chat

Screening/live chat option will open in a new browser tab.

When will I receive my test results?

If you had COVID-19 testing performed at an HonorHealth facility, please be advised that the results may take up to 7 days. Timing for test results is typically based on the severity of illness. We will call you with your results as soon as they are available. You may also be able to review your results on MyChart. Please do not call the laboratory or the emergency department about your results.

Testing information   View MyChart

Please note that you must have an active MyChart account to access your results. Sign up for a MyChart account.


Visitor restrictions

Please note that some locations may have additional visitor restrictions in place. Check with your healthcare provider or the location for the most up-to-date visitor policy information.

Out of an abundance of caution, we have enhanced our visitor restrictions for our hospital facilities:

  • John C. Lincoln
  • Deer Valley
  • Scottsdale Osborn
  • Scottsdale Shea
  • Scottsdale Thompson Peak

These restrictions include the following:

  • No visitors will be allowed in the Emergency Department or the inpatient hospital rooms.
  • NICU/Pediatric areas will be restricted to one parent and no children. Parent will be screened and badged.
  • Labor and Delivery will be restricted to one support person and one certified doula. Both will be screened and badged. Read our doula guidelines.
  • Antepartum – no visitors will be allowed.

Medical Group visitor restrictions:

Only patients can enter medical group locations, unless a companion is deemed essential for care.

Inpatient operating room, outpatient operating room, Cath Lab, Endoscopy and Interventional Radiology procedures:

  • Both patient and one visitor will be screened with a temperature check
  • Patient will be escorted to procedure area and visitor will remain in waiting room.
  • Following the procedure, the provider will talk with the visitor and they will be asked to leave the hospital

From 6 a.m. to 8 p.m.:

  • John C. Lincoln, Deer Valley and Scottsdale Osborn and Thompson Peak will be restricted to two entrances.
  • Scottsdale Shea will be restricted to three entrances.

From 8 p.m. to 6 a.m.:

  • John C. Lincoln, Deer Valley and Scottsdale Osborn and Thompson Peak will be restricted to one entrance.
  • Scottsdale Shea will be restricted to two entrances.

Mask Policy

You are required to wear a mask when you enter any HonorHealth facility. If you have any signs of coronavirus or respiratory symptoms, we will provide you with a surgical mask. Otherwise, please wear a cloth face covering. Your healthcare provider will wear a mask and the level of personal protective equipment that is appropriate for your health needs.