Understanding your bill

A: HonorHealth is contracted with the major payers, Medicare and some AHCCCS plans. You can review a list of insurance plans HonorHealth accepts, but you should call your insurance provider to confirm that HonorHealth is in your network, or that you are assigned to an HonorHealth provider. 

A: There are many different benefit packages and networks under insurance plans, and there are times where we may not have the most current information available. We apologize for any inconvenience and will work with your insurance to get this balance paid. Please contact your insurance company, so they can assist you in finding a provider who accepts your insurance plan. 

A: Yes, HonorHealth bills all insurances listed on your patient account. Please verify that you have accurate insurance information on file with HonorHealth. 

A: Medicare does not pay a visit in full. Patients share in a portion of the payment through their yearly deductible and co-insurance percentage. 

A: Your insurance has processed the claim and paid the covered benefit. The balance due is considered the patient’s responsibility and related to your specific insurance policy, and may be due to your co-pay, deductible, or co-insurance percentage. Contact your insurance provider with specific questions. 

A: Your insurance plan has processed the claim based on where you received services. For more information about services covered as part of your insurance benefits, please contact your insurance provider directly. 

A: A deductible is the amount you pay for services in a calendar year before your insurance begins to pay. 

A: The co-insurance is a cost share amount between you and your insurance company for services provided. 

A: Your provider charges based on the visit they had with you. If your visit was for a physical, there could be charges for tests or procedures not covered in the physical/wellness charge. 

A: Coding is based on the provider’s documentation of the visit. If there is a question regarding the coding of a visit, please call HonorHealth at 623-300-9044 to request a review.   

A: Some HonorHealth locations are departments of our hospitals. This means that you will receive a bill from the facility (hospital) and from the provider for their services. Your insurance may process your visit under your outpatient benefits. 

A: Some services, such as radiology, lab or office visits are done through departments of HonorHealth hospitals. These services will include an additional hospital charge. 

A: HonorHealth Complete Care locations are considered departments of our hospitals. Your billing statement or insurance claim will reflect the associated hospital, which may vary.

A: HonorHealth Complete Care services occur in outpatient departments of our hospitals. If you are seen as an urgent care patient, you will receive a clinic fee charge and a separate charge for the physician’s services. The clinic fee covers the overhead for the facility. The physician’s services cover treatments or procedures. For more information, please read our Hospital Outpatient Clinic-Based Locations disclosure.

A: Unfortunately, technical issues sometimes occur. We apologize for the inconvenience. Call 623-300-9044 and HonorHealth will take your payment over the phone, free of charge. 

A: Payments and statements sometimes cross in the mail. If the time between when you made a payment and when the statement was mailed is more than a week, please call HonorHealth to verify that your payment has been received. 

A: Please send us a copy of your receipt and we would be happy to research what happened to your payment. Email a copy of your receipt to patientfinancial@honorhealth.com.  

A: A past due notice will be generated on your second statement if your balance shows as unpaid at the time the statement is generated.   

A: You can call the HonorHealth Billing Department directly at 623-300-9044 or you can view this information in your MyChart patient portal.   

A: MyChart is not updated right away. You can request an itemized payment statement by calling HonorHealth at 623-300-9044.   

A: If you have a credit on your account, call HonorHealth at 623-300-9044 and we will be happy to process your refund. The refund is processed back to the payment method received. If paid by cash or check, it will be a check. Please allow four to six weeks for processing. If paid by credit/debit card, it will be issued back to the same card.  

A: Patients and guarantors who have a MyChart account will receive an electronic notification when a new statement is ready, instead of receiving a paper billing statement in the mail. The notification will be sent to the email address on file within MyChart. 

A: The guarantor is the person or entity responsible for paying the balance of an account. 

A: All statements will be posted in your MyChart account under the “Billing” section. 

A: When a new statement is available, you will receive a notification in your MyChart account, and the email linked to your account. 

A: You will start receiving billing statements electronically through MyChart. Currently, three statements are sent to patients as part of the billing cycle. This change will only impact the first two statements. If you don’t respond to the first two statements delivered electronically, you will then receive the third statement via mail. 

A: Yes, HonorHealth patients have two options to securely pay medical bills online. 

• Online billing: Patients who have a MyChart account can receive and pay medical bills online and review payment history by entering their MyChart username and password. 
• Pay as a guest: Patients or family members who don’t have a MyChart account can pay their medical bills online by entering their account number and guarantor’s last name. The account number can be found on your statement. The guarantor is the person financially responsible for the account. 

A: If you’re automatically enrolled, you can choose to cancel paperless billing at any time. Sign in to MyChart to switch back to continue receiving printed billing statements in the mail. 

A: At 60 days past due, HonorHealth has procedures in place to actively reach out via mail for accounts with outstanding balances. Several attempts will be made to ensure that you have seen the bill. 

A: Yes, for those who are the guarantor of a MyChart account, both hospital and physician bills will now be paperless.