HonorHealth quality data

Timely and effective care

These measures show how often or how quickly HonorHealth hospitals give recommended treatments known to get the best results for certain common conditions or surgical procedures. These measures only apply to patients for whom the recommended treatment would be appropriate. The data is provided by the Centers for Medicare and Medicaid Services. When there are fewer than 10 cases to report for a specific measures, the data will show as not available.

Average (median) time patients spent in the emergency department before they were seen by a healthcare professional. (Lower is better).

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Patients who developed a blood clot. (Lower is better).

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Elective Deliveries <39 weeks. (Lower is better). Click image for full size.

See full report (PDF).

What are we doing to improve Elective Deliveries <39 weeks gestation at HonorHealth?

• Creating a consistent scheduling process for elective deliveries.
• Educating patients about the importance of waiting until 39 weeks for elective delivery.

Patient Experience

These measures show how satisfied patients are with the care delivered at HonorHealth hospitals. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients to evaluate their experiences during a recent hospital stay. The data is provided by the Centers for Medicare and Medicaid Services. The measures listed below represent four of the eleven HCAHPS survey questions.

Nurse Communication

Patients who reported that their nurses "always" communicated well.

Physician Communication

Patients who reported that their doctors "always" communicated well.

Would recommend

Patients who reported yes, they would definitely recommend the hospital.

Rate Hospital

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

What are we doing to improve patient experience at HonorHealth?

• Continued training and coaching nurses and physicians in empathic communication techniques and compassionate leadership.
• Continue to involve patients in decisions made at HonorHealth.

Unplanned Hospital Visits

Returning to the hospital for unplanned care is disruptive to a patient / family's life, in addition to placing patients at an increased risk for healthcare-associated infections and increasing healthcare costs. HonorHealth strives to provide coordinated care between the hospital and community services to decreases a patient's risk for returning to the hospital. This data is displayed for overall unplanned returns within 30 days of discharge from a hospitalization. The data is provided by the Centers for Medicare and Medicaid Services.

Unplanned readmissions

What are we doing to improve unplanned readmissions at HonorHealth?

HonorHealth has an organizational goal to reduce overall 30 day readmissions by 20% by 2020. Some of the initiatives that we are implementing to help us achieve this goal and coordinate care for our patients is:

• Managing transitions of care, including medications for patients when they leave the hospital.
• Helping patients in the emergency room find safe alternatives to get back home.
• Working with community partners to keep patients healthy and out of the hospital.
• Managing chronic diseases that can increase the chances of ending up in the hospital.

(Lower is better).