Share your experience

Your experience is important to us. If you, or a family member have a question, compliment, or concern about a recent or past hospital stay, Urgent Care or HonorHealth clinic visit, you can contact our patient relations team.

The Patient Relations team is here for you. As your trusted choice for care, we promise to:

  • Share your compliments and recognitions with the care team, leadership and departments.
  • Bring your suggestions to the appropriate leaders and departments for review and consideration.
  • Investigate and voice your concerns or complaints with our leadership team.

We value your feedback and will address it promptly.

How to contact the patient relations team

At HonorHealth, we make it easy for you to connect. You can contact the Patient Relations team by phone, email, mail or by completing our online form.

Please note: If you or a loved one are currently in a HonorHealth facility receiving care, please connect with a member of your care team for urgent needs or concerns. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.


You can reach the patient relations team by email at The patient relations team respond to emails Monday - Friday 8 a.m. - 5 p.m.

When emailing, please include:

  • Your first and last name
  • Phone number with area code
  • Name of the location where your visit took place

Please do not include any private information (birth date, social security number or any information about your medical condition).

Phone and mail

You can call or mail our patient relations team representative where you received care using the directory below.

  • John C. Lincoln Medical Center: 602-786-2082
    250 E. Dunlap Ave.
    Phoenix, AZ 85020

  • Deer Valley Medical Center: 623-683-1099
    19829 N. 27th Ave.
    Phoenix, AZ 85027

  • Scottsdale Osborn Medical Center: 480-583-0843
    7400 E. Osborn Road
    Scottsdale, AZ 85251

  • Scottsdale Shea Medical Center:480-323-3660
    9003 E. Shea Blvd.
    Scottsdale, AZ 85260

  • Scottsdale Thompson Peak Medical Center: 480-324-7752
    7400 E. Thompson Peak Pkwy.
    Scottsdale, AZ 85255

  • Sonoran Crossing Medical Center: 623-683-5012
    33400 N. 32nd Ave.
    Phoenix, AZ 85085

Frequently asked questions

Find answers to common questions about HonorHealth services, hospitals and more. If you’re not able to find the answer to your question, feel free to contact HonorHealth, and an HonorHealth representative will help you.


See FAQs